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Posts Tagged:hospitality

Bringing Humanity Back into Hotel Operations

As hospitality leaders, we understand the drastic impact that technology has on hotel operations. For example, we can improve data sharing through system integration or enhance communications to minimize disruptions. These benefits are all well-understood. My question is: how are we using these technologies once they’re implemented? This brings up an interesting point: operations are…

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Guest Needs Haven’t Changed, Expectations Have: Here’s How to Exceed Them

As I discussed in my last blog, research clearly shows that customers still value the fundamentals of their hotel stay (i.e. pool, breakfast, clean room, friendly staff). At the same time, however, they demand greater ingenuity among the organizations they do business with. In other words, most guests today still have the same wants and…

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15 Classic Guest Experience Ideas That Still Work

We live in a world today where 90 percent of companies compete solely based on the customer experience. This certainly includes organizations in hospitality, where delivering a memorable guest experience has never been more crucial. In today’s ultra-competitive market, managers are quick to adopt newer technologies and bolder service strategies to create out-of-the-box experiences that…

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Skipping the Holidays this Year? Here Are Four Unique Destinations to Consider

Have you ever heard of the movie Christmas with the Kranks? In the movie, Tim Allen and Jamie Lee Curtis play parents who decide to skip out on the holidays and take a Caribbean cruise instead. Due to their neighborhood’s strong holiday spirit, however, their vacation doesn’t go exactly as planned. The fictional Krank family…

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